A path to true digital transformation
One platform that powers all self-service and assisted channels engagement points. Move from a patchwork of disconnected point solutions to channelUNITED, a single banking platform used by both your customers and employees.
Customer facing access for online account opening, online banking, mobile, and self service kiosks. The same platform is deployed to banker assisted sales & servicing, origination, case management and teller transactions for your branch, contact center and remote advisors.
The flexible architecture allows you to incrementally deploy individual modules in alignment with your roadmap of prioritized needs.
Take the burden off your customers
The patchwork of disconnected point solutions at most banks today places the burden on your customers to retell their story multiple times in the exhausting journey to resolve a problem. These frustrated customers meet frustrated employees who use outdated tools that create obstacles to effectively and efficiently address the customers’ problems. Enough is enough!
Excite your customers and associates. channelUNITED allows you to harness the power of not only a consistent experience across devices but also real-time customer, account and transactional data and process sharing between your consumer digital applications and your enterprise.
Efficiently resolve customer problems with energized employees to build lasting relationships that deepen over time.
Unmatched integration expertise
Remove point-to-point integration patterns that limit your agility and restrains speed of delivery that your business teams need.
channelUNITED provides a banking-specific digital API layer with >350+ out of the box services and context aware banking functions and persistence feature. Integrate once then rapidly deploy reusable business functions to all end points.
The team behind channelUNITED brings unmatched expertise in delivering banking solutions. It is our passion and sole focus over the last 20 years in banks ranging from $1B to >$1T.
DELIVERING AN OMNICHANNEL CUSTOMER EXPERIENCE
What does it mean to be a “digital bank” when “digital” is a moving target? Consumer expectations shift faster than technology can keep up with, challenging banks to serve needs before customers even know they have them. As customers outgrow single-channel habits, banks must reject single-channel strategies.
This white paper explores the role of omnichannel digital banking strategy in the context of ever-shifting digital banking identity. Topics explored include the current state of omnichannel digital banking, the atmosphere of customer needs and expectations of digital banking, and trends and advantages for banks that adopt omnichannel digital strategy.
Behind every great solution is a great partnership. History's greatest partnerships - Lennon and McCartney, cats and keyboards, Instagram and celebrities you've never heard of - took a good thing and made it better. That's how Zenmonics' partnerships work. We provide seamless, out-of-the-box integration to our customers because not only are we the best--we only collaborate with the best. If your organization is looking for the lowest implementation costs, most efficient integration and the highest ROI, we've got the team for you.
It may be cliche, but we think of our clients as teammates. When you pick Zenmonics as your technology provider, you're joining an elite team of highly trained professionals at the top of our game. We're basically the Avengers. And when you join our merry band of superheroes, you know we'll have your back. We fight the forces of out-dated technology to bring you, our teammates, the best solution in the industry.