IBERIABANK Partners with Zenmonics to Execute Omni-Channel Vision
NEW ORLEANS, La., Oct. 6, 2015 (GLOBE NEWSWIRE) — via PRWEB – IBERIABANK and Zenmonics Inc. today announced an agreement to deploy Zenmonics’ channelUNITED solution, an Omni-Channel platform, giving IBERIABANK the ability to offer cross-channel account openings and scheduled appointments, while bringing sales and servicing mobility to branch associates. Highlights include:
- channelUNITED platform will provide cross-channel account opening and appointment setting;
- mobileBANKER tablet application will enhance sales and servicing both inside and outside the branch; and
- Zenmonics’ unique Omni-Channel platform capabilities will allow IBERIABANK to execute its strategy of offering client-centric solutions in a cost-effective manner
“This is our first step in implementing solutions that ensure the digital experience for our clients is consistent with our associate-facing applications. The Zenmonics solution gives us a true Omni-Channel experience through which our associates and clients conduct transactions in a similar fashion,” said Andrew Hovet, Director of Delivery Channels at IBERIABANK.
Hovet continued, “IBERIABANK is committed to providing a seamless experience for clients throughout our digital channels and within our branches. We also seek to streamline the account open process for clients and eliminate the paper clutter through e-signature capture and digital documentation.”
“IBERIABANK has been a client-focused innovation leader and has always selected partners to provide differentiation where it matters,” said Riaz Syed, CEO for Zenmonics. “We are very pleased to partner with IBERIABANK as they begin the execution of their Omni-Channel vision.”
Zenmonics’ mobileBANKER application is part of its channelUNITED platform, which provides financial institutions with a common architecture to deliver features to clients and employees and comes integrated with Jack Henry’s jXchange for Silverlake, IBERIABANK’s current core system. channelUNITED will evolve IBERIABANK from prior silo multi-channel applications to an Omni-Channel experience for both clients and associates.